Refund Policy

HVACR Refund Policy

Student enrollments are paid through a number of avenues. HVACRedu.net will work with the purchasing party for that student’s enrollment. If the purchase was through an employer or through one of our partners, we will work with the paying individual who will communicate with the student. Employers and Partners will also be held to this policy. We will work with the student if the student purchased the course or program directly through HVACRedu.net. Refund requests should be emailed to orders@hvacredu.net.

Definitions:

• Course – an individual course as listed in the Master Catalog.
• Program – a group or list of courses included in the price of the program, outlined in the Master Catalog.

Cancelled Enrollment:

• If there was an error in enrollment, or if the student cancels enrollment within 72 hours after enrollment, and if no books were shipped, and if the student never accessed the course or program, then the refund will be 100%.
• If there was an error in enrollment, or if the student cancels enrollment after books were shipped, but the student never accessed the course or program, the refund will be 100% of the enrollment price less all the sending and returning shipping charges for the books and a $50 administrative fee. The $50 administrative fee will be waived if the student enrolls in a different course or program.

Withdrawal after start of a COURSE:

• A student may request a refund after withdrawal from a COURSE he has started. Refunds will be issued as follows:
• If the student never accessed the course and notified us of the choice to withdraw any time during the first seven days, then the refund will be 100% of the purchase price minus any textbook price, shipping charges, and a $125 administrative fee.
• If the student accessed the course and notified us of the choice to withdraw any time during the first seven days or within the first module of the course, and if the student did not attempt an exam, then the refund will be 100% of the purchase price minus any textbook price, shipping charges, and a $125 administrative fee.
• If the student notifies us of the choice to withdraw and requests a refund after attempting an exam or after the first 7 days of a course, there will be no refund given.

Cancellation of a course:

• A reasonable agreement shall be made with individual students if, for any circumstances beyond the control of the student, the course is canceled at any time before the course is completed.

Withdrawal after start of a PROGRAM: If the student paid.

• A student may request a refund after withdrawal from a PROGRAM he has started. Refunds will be issued as follows:
• If the student who is enrolled in a PROGRAM never accessed the first course and notified us of the choice to withdraw within 60 days of enrollment, then the refund will be 100% of the purchase price minus any textbook price, shipping charges, and a $125 administrative fee. After 60 days of inactivity there will be no refund of a program that the student never accessed.
• If the student who is enrolled in a PROGRAM accessed the first course and notified us of the choice to withdraw any time during the first seven days or first module of the course, and if the student did not attempt an exam, then the refund will be 100% of the purchase price minus any textbook price, shipping charges, and a $125 administrative fee.
• If the student enrolled in a PROGRAM notified us of the choice to withdraw and requested a refund after attempting an exam or after the first seven days of a course, then the refund will be calculated as shown below:
• HVACRedu.net will keep a $125 administrative fee, plus the amount equal to the full retail price (as shown in the campus store) of each COURSE the student has accessed / consumed in their PROGRAM only through the first half of a program.
• Once the student crosses into the second half of the program or passes beyond the halfway point of the program's maximum enrollment period of time, there will be no program refund.

Withdrawal after start of a PROGRAM: If the Employer paid.

• When a student withdraws from a program that the employer paid, the unused portion of the program can be credited to another employee from the same company only once in this way:
• We will calculate the price equivalent for the remaining portion of the program based on the percent of the program unused, which will be held on the employer’s account and applied to the price of another employee’s full program enrollment.
• If a student withdraws from a program after completing 50% or more of the program there is no credit issued to the employer.
• When a student withdraws from the subscription program that the employer paid, the remaining time on the subscription can be allocated to another employee from the same company only once.

Other:

• Refunds will be mailed within two weeks after the refund request has been approved.
• Refund requests should be emailed to: orders@hvacredu.net.

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